T&Cs of Transport

T&Cs of Transport

1. Definitions

• • SNEA  refers to the transportation service provider, including its subsidiaries, workers, agents, and subcontractors.
  • Goods include any items, packages, or freight delivered to SNEA for transportation.
  • Transportation encompasses all activities related to the transfer of goods, including collection, handling, loading, unloading, distribution, and delivery.
  • Customer refers to the sender, recipient, or any entity that holds a real right over the goods.
  • Prohibited Item refers to goods whose transportation is prohibited by law or company policy.

2. Application of Conditions

• • The Customer accepts these terms when delivering goods for transport, even if they haven't signed a waybill.
  • These conditions bind all entities involved in the transport, including subcontractors.
  • Any conflicting instructions from the Customer that are not written or signed by the SNEA are not binding.

3. Customer Obligations

• • The Customer must package goods properly to prevent damage, complete documentation accurately, and ensure goods are secured before delivery.
  • The Customer is responsible for not delivering prohibited or dangerous items and ensuring goods comply with the required conditions.
  • The Customer must ensure the goods are delivered on time and confirm the state of the goods upon receipt.

4. Excluded Goods & Refusal of Shipments

• • SNEA does not accept prohibited items or goods exceeding weight, size, or volume limits.
  • SNEA has the right to refuse, delay, or return shipments that violate laws or these conditions.

5. Tracking and Inspection

• • All shipments are subject to security screening and may be inspected by the SNEA PORTADOR DIARIO public authorities.

6. Carrier, Transportation, and Itinerary

• • SNEA may choose the transportation method and subcontract parts of the transport while applying these conditions.

7. Dispatch

• • The Customer may appoint a SNEA as an agent for customs clearance, providing the necessary documentation and paying additional fees.

8. Goods Delivery Time

• • The delivery time depends on the delivery time of the delivery of goods to SNEA and the type of service selected.

9. Liability of the Daily Carrier

• •  SNEA is liable only for losses due to their serious fault, and their liability is limited to the declared value or market value of the goods.
  • The Carrier's liability is limited for goods transported by air under the applicable international conventions.

10. Exclusion of Liability

• • SNEA is not responsible for indirect losses (e.g., loss of income or profits) or delays caused by events outside its control, such as weather, accidents, or force majeure.
  • They are also not responsible for damages after delivery to the recipient or if the goods are improperly packaged or labeled.

11. Damages and Claims

• • Claims for damages must be made in writing within 5 days of the scheduled delivery date.
  • The Customer must provide documentation to support claims for loss or damage and may not deduct claims from transport payment until paid.

12. Rates and Payment

• • The Customer is responsible for transport costs, including taxes and additional fees for incorrect weight or service details.
  • Payment is due upon delivery of goods unless otherwise agreed.
  • SNEA can retain goods or sell them to recover unpaid fees.